Privacy Policy

1. Introduction

PKR388 ("PKR388", "the Platform", "we", "us", "our") is an international online gaming platform that provides sports betting, live casino and slot products to eligible players worldwide. We are committed to protecting the privacy and security of the personal data we hold about our players and website visitors.

This Privacy Policy describes:

• what personal data PKR388 collects about you when you visit or use our platform;
• the legal basis on which we process that data;
• how we use, store, share and protect it;
• how long we retain it; and
• the rights available to you in relation to your personal data.

By accessing the PKR388 platform, creating an account or placing a wager, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated herein by reference.

2. Definitions

The following defined terms are used throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person ("data subject").
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data. PKR388 is the data controller in respect of player account data.
• "Data Processor" means a third party that processes personal data on behalf of the data controller under a written agreement.
• "KYC" means Know Your Customer identity and age verification procedures required by the operator's compliance obligations.
• "Cookies" means small data files placed on your device by a website to store information about your session and preferences.

3. Data We Collect

3.1 Registration Data

When you create a PKR388 account we collect: full legal name, date of birth, email address, mobile phone number, residential address (including city — for example, Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar) and a username and password of your choosing.

3.2 Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) obligations and to verify your age, we collect copies of identity documents you submit during the KYC process. For Pakistani players this typically means a Computerized National Identity Card (CNIC) or valid passport, and may include proof of address and a selfie or liveness-check image.

3.3 Financial Data

We collect data related to your deposits, withdrawals and transaction history on the platform. This may include your preferred payment method type and the last four digits of relevant payment identifiers where applicable. PKR388 does not store full card numbers on its own servers.

3.4 Gameplay and Betting Data

We collect records of your betting and gaming activity on the platform, including wager amounts, game selections, sports markets accessed, session duration and outcomes. This data is used for account management, responsible-gambling monitoring and regulatory compliance.

3.5 Technical and Device Data

We automatically collect certain technical data when you use the platform: IP address, device type, operating system, browser type and version, language settings, time zone and referring URL. This information is used for fraud detection, security and platform optimisation.

3.6 Communications Data

We retain records of communications between you and our support team, including live chat transcripts and email correspondence, for quality assurance, dispute resolution and compliance purposes.

4. How We Collect Your Data

PKR388 collects personal data through the following methods:

• Directly from you — when you register an account, complete KYC, make a deposit or withdrawal, place a wager, or contact our support team;
• Automatically — through server logs, cookies and similar technologies when you visit or interact with the platform;
• From third parties — including identity verification service providers, payment processors and fraud-detection services that we engage to fulfil our compliance obligations.

5. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, PKR388 relies on the following:

• Contractual necessity — processing is necessary to perform the contract between you and PKR388 (i.e., providing the gaming platform services described in our Terms & Conditions);
• Legal obligation — processing is necessary to comply with applicable AML, KYC, fraud-prevention and regulatory requirements in the operator's license jurisdiction;
• Legitimate interests — processing is necessary for PKR388's legitimate business interests, including fraud prevention, security, platform improvement and responsible-gambling monitoring, where these interests are not overridden by your rights;
• Consent — where we rely on consent for specific processing activities (such as optional marketing communications), we will request your consent separately and you may withdraw it at any time.

6. How We Use Your Personal Data

PKR388 uses the personal data it collects for the following purposes:

1. Account Management — creating, verifying, maintaining and closing your player account;
2. Service Delivery — processing deposits and withdrawals, settling bets, awarding bonuses and providing customer support;
3. Identity and Age Verification — confirming that you meet the minimum age requirement and are who you represent yourself to be;
4. Fraud Prevention and Security — detecting, investigating and preventing fraudulent activity, money laundering, collusion and other prohibited conduct;
5. Responsible Gambling — monitoring gameplay patterns to identify potential problem gambling behaviour and fulfilling our duty-of-care obligations;
6. Regulatory Compliance — meeting our obligations under the laws of the operator's license jurisdiction, including record-keeping and reporting requirements;
7. Platform Improvement — analysing aggregated usage data to improve the performance, usability and content of the PKR388 platform;
8. Communications — sending you transactional communications (account notices, security alerts, withdrawal confirmations) and, where you have consented, promotional communications about PKR388 offers.

7. Data Sharing and Disclosure

7.1 Service Providers

PKR388 shares personal data with carefully selected third-party service providers who assist in operating the platform. These include identity verification providers, payment processors, fraud-detection and AML screening services, cloud hosting providers and customer support technology vendors. All service providers are bound by data-processing agreements that restrict how they may use the data we share with them.

7.2 Payment Method References

Where you use a payment method to deposit or withdraw funds, the relevant transaction data is shared with the payment processor to complete that transaction. The mention of payment services familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — is for informational context only. PKR388 does not represent that these providers endorse gambling, and players must verify what data practices apply under their own payment provider's terms.

7.3 Legal and Regulatory Disclosure

PKR388 may disclose personal data to law enforcement authorities, regulatory bodies or courts when required to do so by applicable law, court order or to protect the rights, property or safety of PKR388, its players or others.

7.4 No Sale of Personal Data

PKR388 does not sell, rent or trade your personal data to third parties for their own independent marketing or commercial purposes.

8. Cookies and Tracking Technologies

PKR388 uses cookies and similar technologies on its platform. The categories of cookies we use are as follows:

• Essential Cookies — required for the platform to function correctly. They enable session management, login authentication and basic security features. These cannot be disabled without impairing core functionality.
• Analytics Cookies — used to collect aggregate, anonymised data about how visitors use the platform, which helps us improve user experience. This data is not linked to individual identities.
• Preference Cookies — used to remember your settings and preferences (such as language or odds format) to provide a more consistent experience across sessions.

PKR388 does not deploy third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings; note that disabling essential cookies may impair your ability to use the platform.

9. Data Retention

PKR388 retains personal data for as long as necessary to fulfil the purposes set out in this policy or as required by applicable law. The following general retention periods apply:

• Account and KYC data — retained for the duration of your account plus a minimum of five years after account closure, to meet AML record-keeping obligations;
• Transaction data — retained for a minimum of five years from the date of each transaction;
• Gameplay data — retained for the duration of your account plus three years following closure;
• Communications data — support correspondence retained for a minimum of three years from the date of communication;
• Technical logs — IP and access logs retained for up to 12 months, unless required longer for security or legal purposes.

Where retention beyond these periods is required by law or regulation, PKR388 will retain the relevant data for the period required.

10. Data Security

PKR388 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, disclosure or destruction. Measures in place include:

• HTTPS/TLS encryption for all data in transit;
• Encrypted storage of sensitive data at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing;
• Two-factor authentication options for player accounts;
• Ongoing staff training on data security and privacy obligations.

11. International Data Transfers

PKR388 is an international platform and your personal data may be transferred to and processed in countries outside your country of residence, including the jurisdiction in which the operator is incorporated and/or licensed. When transferring data internationally, PKR388 applies appropriate safeguards consistent with the requirements of applicable data protection law, including the use of standard contractual clauses or equivalent mechanisms where required.

By using the PKR388 platform, you acknowledge that your personal data may be processed outside Pakistan. PKR388 does not make any representation about the adequacy of data protection laws in any particular jurisdiction.

12. Your Privacy Rights

Depending on the data protection laws applicable in the operator's license jurisdiction, you may have the following rights in relation to your personal data:

• Right of Access — to request a copy of the personal data we hold about you;
• Right to Rectification — to request that inaccurate or incomplete personal data be corrected;
• Right to Erasure — to request deletion of your personal data in certain circumstances, subject to our overriding legal retention obligations;
• Right to Restrict Processing — to request that we limit processing of your data in certain circumstances;
• Right to Data Portability — to receive a copy of your personal data in a structured, machine-readable format in certain circumstances;
• Right to Object — to object to processing based on legitimate interests;
• Right to Withdraw Consent — where processing is based on your consent, to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact PKR388 support (see Section 16 below). We will respond to valid requests within 30 days. We may need to verify your identity before processing a request. Note that some rights are subject to exemptions where retention is required for legal compliance purposes.

13. Children and Minors

PKR388 is strictly an adults-only platform. We do not knowingly collect personal data from persons under the age of 18, or the higher minimum age required by the operator's license jurisdiction. If we become aware that a minor has registered an account, we will close the account, void any wagers placed and return deposited funds where legally required.

If you are a parent or guardian and believe your child has provided personal data to PKR388, please contact us immediately so we can take appropriate action.

14. Pakistan-Specific Privacy Notice

Pakistan does not currently have a comprehensive personal data protection statute equivalent to the European Union's GDPR. However, PKR388 applies data protection standards consistent with the requirements of the jurisdiction in which it is licensed, which we believe provide appropriate protection for your personal data.

PKR388 does not claim to be regulated by, or to have submitted to the jurisdiction of, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any other Pakistani governmental or regulatory body for the purposes of data protection.

Online gambling is subject to significant legal restrictions in Pakistan under the Prevention of Gambling Act, 1977 and potentially other applicable laws. Nothing in this Privacy Policy constitutes legal advice. You must seek independent legal advice to understand your position under Pakistani law.

15. Amendments to This Policy

PKR388 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform operations. Where changes are material, we will notify registered players via email or an in-platform notice with reasonable advance notice before the revised policy takes effect.

The current version of this Privacy Policy is always available on this page with the effective date clearly displayed. Your continued use of the PKR388 platform after the effective date of any amendment constitutes your acknowledgement of the updated policy.

16. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way PKR388 handles your personal data, please contact us through the following channels:

• Email (plain text only — not a link): [email protected]
• Live Chat: Available 24/7 via your account dashboard (as provided by the operator)
• Languages: English and Urdu support available

When submitting a data rights request, please include your registered email address and a description of your request. We may need to verify your identity before processing the request. We aim to respond to all privacy enquiries within 30 days of receipt.